Customer Service

Shipping & Delivery

Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in five (5) to nine (9) business days (Monday through Friday, not including holidays) for the United States, US Territories and P.O. boxes in Alaska and Hawaii. Please note that we only ship within the United States.

Privacy & Security

Eva Scrivo Beauty Boutique and Eva Scrivo Inc. values our customers and respects your privacy. We collect information about you in our stores and through our websites in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we may share your information among our brands and under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.

Returns & Replacements

For the purposes of hygiene, perishable personal care items such as cosmetics, skin care, and hair care, may not be returned or exchanged. This policy also applies to items such as tweezers. If you feel that you have received a product in error or if a product is defective, please contact our customer service at 212-677-7315 x 4 or Products that do not fall into this category, may be returned or exchanged within 30 days of receipt. To return purchases from the Eva Scrivo Boutique, make sure items are in their original condition and packaging. There are no returns or exchanges on “final sale” merchandise. Eva Scrivo Boutique purchases may not be returned to any stores.


You will have a chance to verify the information in checkout and, if no changes are necessary, proceed to "Place Order". You will also receive an e-mail confirming that your order has been received and your credit card has been charged within approximately 24 hours.  

Payment, Pricing & Promotions

We accept the following forms of payment:

* Visa
* MasterCard
* American Express
* Discover/Novu